Knowledge Centre
Jewelry Education
Lab vs Natural Diamonds
Understand the real differences — and similarities — between lab-grown and earth-mined diamonds. We'll help you decide which is right for you.
Moissanite vs Diamond
Moissanite is stunning and distinct. Learn how it compares to diamonds in brilliance, durability, and value — and who it's perfect for.
Ring Timelines
Custom rings take time. Learn what to expect from consultation to delivery so you can plan your proposal with confidence.
Deposits & Financing
Your dream ring should be attainable. Understand our deposit structure and flexible financing options before you begin.
Frequently Asked Questions
What is your timeline to receive my ring?
Every ring is custom-made with great attention to detail, so timelines vary depending on the design complexity and stone availability. Most custom rings are completed within 4–8 weeks from design approval. Once your ring is finished, we’ll share detailed photos and videos for final approval before securely shipping your piece with insurance.
Do you accept returns?
Because most of our pieces are custom-made specifically for each client, custom orders are final sale and non-refundable. For eligible ready-to-wear fine jewelry, returns may be accepted within a limited timeframe if the item is unworn and in original condition. Please contact us if you have any concerns—we are committed to ensuring you love your piece.
What are lab diamonds?
Lab-grown diamonds are real diamonds created in a controlled laboratory environment using advanced technology that replicates the natural diamond-growing process. They have the same physical, chemical, and optical properties as mined diamonds, offering the same brilliance and durability while often providing greater value.
What is Moissanite?
Moissanite is a beautiful gemstone known for its exceptional sparkle and fire. It offers a brilliant appearance similar to a diamond but with even more rainbow-like flashes of light. Moissanite is durable, elegant, and an excellent option for clients seeking beauty, performance, and value.
What does the warranty cover?
Our warranty covers craftsmanship-related issues, including manufacturing defects in the setting or structural components of your jewelry under normal wear. This may include loose prongs or setting-related concerns. The warranty does not cover accidental damage, loss, theft, or damage caused by improper care. We also offer guidance and support for maintenance, resizing, and long-term care.
